Privacy Policy

Effective Date: 10th July, 2026

Last Updated: 24th September, 2026

Samjho Civils ("Samjho Civils", "we", "us" or "our") respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, store, disclose and protect personal information when you use our website, mobile application, learning platform, courses, mentorship programmes, test series, counselling services and related services. By using our Platform, you acknowledge that you have read this Privacy Policy.

1. Information We Collect

We may collect information such as your name, email address, mobile number, account details, educational information, transaction details and technical/device information when you use our services.

2. How We Use Your Information

We use your information to create and manage accounts, provide courses and services, process payments, offer support, communicate updates and improve our platform.

3. Educational Information

Information such as your course preferences, academic background, test performance and learning progress may be collected where necessary to provide educational and mentorship services.

4. Payment Information

Payments may be processed through authorised third-party payment gateways. We may retain transaction and payment-status information, while sensitive payment credentials are generally handled by the relevant payment provider.

5. Data Sharing

We may share necessary information with trusted service providers involved in payment processing, hosting, communication, analytics, customer support and other services required to operate our platform.

6. Data Security

We use reasonable technical, organisational and administrative safeguards designed to protect your personal information against unauthorised access, misuse, alteration, disclosure or loss.

7. Cookies and Tracking

We may use cookies and similar technologies to maintain sessions, remember preferences, analyse platform usage, improve performance and enhance your experience.

8. Data Retention

We retain personal information only for as long as reasonably necessary to provide our services, fulfil legitimate business purposes, resolve disputes and comply with applicable legal requirements.

9. Your Rights and Choices

Subject to applicable law, you may have rights to access, correct, delete or withdraw consent regarding your personal data. You may also opt out of promotional communications.

10. Privacy Concerns and Grievances

For questions, requests or concerns regarding your personal data, you can contact Samjho Civils through the designated privacy/support channels provided on our website.